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FAQ

RETURNS AND REFUNDS

 What Is Your Return and Refund Policy?

You can find our Refund and Return Policy HERE.

If you have any questions or concerns, don't hesitate to contact us HERE.

My Order Arrived Broken or Damaged!

We're so sorry to hear that. Unfortunately, shipping can get a little rough sometimes, but we are here to fix it if you give us a chance. Please contact us HERE and provide your order name, number and email and we'll be happy to help you.

Why Am I Missing Items?

Depending on stock and warehouse locations, we may need to ship your items separately, so sometimes your items will arrive on separate days in separate packages.

When Will You Ship My Order?

All orders are generally processed and shipped the same day the order was places or within 24 hours. However, in some instances, there may be a delay of 1-2 days. Please not that estimated shipping and arrival dates are subject to change according to the carrier's availability. For multiple orders, shipment may come at different times from different locations. Transit time is dependent on holiday schedule and excludes holidays and weekends. Generally, orders arrive within 7 to 10 business days unless stated on the item description. Some items are shipped from Europe and have a 30 to 50 day delivery time.

My Order Never Arrived!

Check your order confirmation email for your order number. And verify it was not an item with an expected delivery date of 30 to 50 days. Please Contact us HERE and provide us with your order number and we'll be happy to help.

 

SAFETY AND SECURITY

Is It Safe To Use My Credit Card On This Website?

We're aware that using a Credit Card online can be scary! However, our website is SSL encrypted and certified (As can be seen above) to give you safe and secure transactions, and all Credit Card payments are processed with our payment processor Shopify, the best in the business! We don't store any Credit Card information, and we will never share your personal information with anyone else, so you can rest assured, any purchase you make with us is as secure as it gets!
If you have any questions or concerns don't hesitate to contact us HERE.

What Is Your Privacy Policy?

You can find our Privacy Policy HERE.

What Are Your Terms of Service?

You can find our terms HERE.